Refunds will be done once we receive the product(s) back from you or we receive evidence (such as proof of postage) from you that you have sent the item(s) back to us. We recommend that you send the products using a secure or trackable method - e.g. Recorded/Special Delivery - and that you retain your proof of postage.
If the item is rejected your item(s) will be returned to you along with a letter outlining the reason(s).
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment within approximately two days of being processed. Depending on your bank, it may take up to two billing cycles for the credit to appear on your credit card statement.
Faulty items will be refunded in full, including delivery charges.
Please see exclusions of refunds bellow:
- Gift cards.
- Face mask for hygienic reasons
- Returns of underwear and swimwear are only valid if the hygiene slip is intact.
- Items that have had their security tags removed.
- Products purchased at any of our “pop-up” events
- Items purchased more than 21 days before return request